What Saying Our Customers
Case Study
#1: AI-Driven Claims Automation for a Multi-Specialty Hospital Chain
Client:
Leading Hospital Network – India & Middle East
Technology Stack:
UiPath RPA | AI Models | SharePoint Online | Power BI | Azure SQL
Challenge
The client managed over 15,000 insurance claims monthly, requiring manual validation across multiple EMR and billing systems. The process was time-consuming, error-prone, and non-compliant with HIPAA record-keeping standards.
Solution
RoboInfocom implemented RPA bots with AI-based OCR for claims data extraction, validation, and reconciliation. All records were securely stored and version-controlled in SharePoint Online integrated with Power BI dashboards for real-time visibility.
Results
• 90 % reduction in manual data-entry errors
• 70 % faster claim cycle time
• $450 K annual savings through process optimization
• Audit-ready compliance achieved under HIPAA & ISO 27001
#1: AI-Driven Claims Automation for a Multi-Specialty Hospital Chain
Client:
Leading Hospital Network – India & Middle East
Technology Stack:
UiPath RPA | AI Models | SharePoint Online | Power BI | Azure SQL
Challenge
The client managed over 15,000 insurance claims monthly, requiring manual validation across multiple EMR and billing systems. The process was time-consuming, error-prone, and non-compliant with HIPAA record-keeping standards.
Solution
RoboInfocom implemented RPA bots with AI-based OCR for claims data extraction, validation, and reconciliation. All records were securely stored and version-controlled in SharePoint Online integrated with Power BI dashboards for real-time visibility.
Results
• 90 % reduction in manual data-entry errors
• 70 % faster claim cycle time
• $450 K annual savings through process optimization
• Audit-ready compliance achieved under HIPAA & ISO 27001
Case Study
#2: Patient-Centric Collaboration Portal Using SharePoint & Power Platform
Client:
Tertiary-Care University Hospital, USA Technology Stack: SharePoint Online | Power Apps | Power Automate | Azure AD B2C
Challenge
Departments operated in silos; patient onboarding and test-result sharing lacked centralized visibility. Manual workflows led to communication gaps between clinicians and administrative staff.
Solution
Developed a SharePoint-based Healthcare Collaboration Portal integrated with Power Apps forms for onboarding, consent capture, and patient feedback. Implemented role-based access using Azure AD B2C for external patient and partner logins.
Results
• 40 % increase in clinician collaboration efficiency
• Patient onboarding reduced from 3 days → 6 hours
• End-to-end digital document flow with full traceability
#2: Patient-Centric Collaboration Portal Using SharePoint & Power Platform
Client:
Tertiary-Care University Hospital, USA Technology Stack: SharePoint Online | Power Apps | Power Automate | Azure AD B2C
Challenge
Departments operated in silos; patient onboarding and test-result sharing lacked centralized visibility. Manual workflows led to communication gaps between clinicians and administrative staff.
Solution
Developed a SharePoint-based Healthcare Collaboration Portal integrated with Power Apps forms for onboarding, consent capture, and patient feedback. Implemented role-based access using Azure AD B2C for external patient and partner logins.
Results
• 40 % increase in clinician collaboration efficiency
• Patient onboarding reduced from 3 days → 6 hours
• End-to-end digital document flow with full traceability
Case Study
#3: SAP + RPA Integration for Pharmaceutical Supply-Chain Automation
Client:
Top 10 Pharmaceutical Manufacturer – Europe
Technology Stack:
SAP S/4HANA | Automation Anywhere | AI Forecasting | Azure Cloud
Challenge
Procurement and warehouse teams faced delays in purchase-order approvals and inventory reconciliation between regional SAP instances.
Solution
Implemented RPA bots integrated with SAP S/4HANA to automate PO creation, goods-receipt updates, and supplier invoice matching. Added an AI-based demand-forecasting engine to predict raw-material needs using ML algorithms on Azure Cloud.
Results
• 35 % reduction in procurement turnaround time
• 98 % accuracy in demand forecasting
• Global standardization across 5 manufacturing plants
#3: SAP + RPA Integration for Pharmaceutical Supply-Chain Automation
Client:
Top 10 Pharmaceutical Manufacturer – Europe
Technology Stack:
SAP S/4HANA | Automation Anywhere | AI Forecasting | Azure Cloud
Challenge
Procurement and warehouse teams faced delays in purchase-order approvals and inventory reconciliation between regional SAP instances.
Solution
Implemented RPA bots integrated with SAP S/4HANA to automate PO creation, goods-receipt updates, and supplier invoice matching. Added an AI-based demand-forecasting engine to predict raw-material needs using ML algorithms on Azure Cloud.
Results
• 35 % reduction in procurement turnaround time
• 98 % accuracy in demand forecasting
• Global standardization across 5 manufacturing plants
Case Study
#4: ServiceNow-Based Healthcare IT Support Modernization
Client:
National Diagnostic Lab Network – Asia-Pacific
Technology Stack:
ServiceNow ITSM | Now Assist AI | Virtual Agent | Azure Monitor
Challenge
Legacy ticketing systems caused delayed responses to IT and facility incidents, affecting lab operations and patient turnaround time.
Solution
Migrated the client’s IT Helpdesk to ServiceNow ITSM, integrating Now Assist AI and Virtual Agents to automatically categorize and assign incidents. Linked the system with Azure Monitor for proactive alerts on device outages.
Results
• 65 % reduction in mean time to resolution (MTTR)
• Automated 45 % of Level-1 tickets via AI bot
• Enhanced service visibility and compliance tracking
#4: ServiceNow-Based Healthcare IT Support Modernization
Client:
National Diagnostic Lab Network – Asia-Pacific
Technology Stack:
ServiceNow ITSM | Now Assist AI | Virtual Agent | Azure Monitor
Challenge
Legacy ticketing systems caused delayed responses to IT and facility incidents, affecting lab operations and patient turnaround time.
Solution
Migrated the client’s IT Helpdesk to ServiceNow ITSM, integrating Now Assist AI and Virtual Agents to automatically categorize and assign incidents. Linked the system with Azure Monitor for proactive alerts on device outages.
Results
• 65 % reduction in mean time to resolution (MTTR)
• Automated 45 % of Level-1 tickets via AI bot
• Enhanced service visibility and compliance tracking
Case Study
#5: Secure Cloud Migration and Data Governance for Healthcare Analytics
Client:
Healthcare Analytics Company – North America
Technology Stack:
Microsoft Azure | Data Lake | Power BI | Azure Security Center | Sentinel SIEM
Challenge
The organization stored 25 TB of sensitive PHI data on on-prem servers without real-time security monitoring or disaster-recovery capabilities.
Solution
Executed a secure cloud migration to Microsoft Azure Data Lake with advanced encryption and multi-factor authentication. Integrated Power BI dashboards for executive insights and Azure Sentinel for AI-driven threat detection.
Results
• 99.99 % data availability and backup recovery
• Zero security breaches post migration
• HIPAA and GDPR certified architecture within 6 months
#5: Secure Cloud Migration and Data Governance for Healthcare Analytics
Client:
Healthcare Analytics Company – North America
Technology Stack:
Microsoft Azure | Data Lake | Power BI | Azure Security Center | Sentinel SIEM
Challenge
The organization stored 25 TB of sensitive PHI data on on-prem servers without real-time security monitoring or disaster-recovery capabilities.
Solution
Executed a secure cloud migration to Microsoft Azure Data Lake with advanced encryption and multi-factor authentication. Integrated Power BI dashboards for executive insights and Azure Sentinel for AI-driven threat detection.
Results
• 99.99 % data availability and backup recovery
• Zero security breaches post migration
• HIPAA and GDPR certified architecture within 6 months
Summary of Value Delivered Across Clients
| DomainKey Impact | Key Impact | Technology Used |
|---|---|---|
| Patient Services | Faster Onboarding, Improved Engagement | SharePoint, Power Apps |
| Claims & Billing | Process Automation | RPA, AI, Azure SQL |
| Supply Chain | Predictive Analytics, SAP Integration | SAP S/4HANA, Automation Anywhere |
| IT Operations | Automated Support, 24×7 Uptime | ServiceNow, Now Assist AI |
| Cloud Security | Data Governance, Threat Monitoring | Azure Sentinel, SOC Automation |